Return & Refund Policy

Return & Refund Policy – Kazara Diam
Return & Refund Policy
Kazara Diam · kazaradiam.com
Last Updated: June 6, 2026

"At Kazara Diam, your satisfaction is our priority. We want you to love every piece you receive."

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30
Days
Exchange & Return Window
$
$0
Restocking Fee
No hidden charges
◷
10
Days
Refund after we receive return
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1. Eligibility for Returns
  • Items must be returned within 30 days of the delivery date
  • Items must be in original condition — unworn, unaltered, and undamaged
  • Original packaging and any certificates must be included
  • Both defective and non-defective items are eligible for return
  • Custom or personalised orders are non-returnable unless defective
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2. How to Return an Item
1
Email us at support@kazaradiam.com within 30 days of receiving your order
2
Provide your order number and reason for return
3
Our team will confirm your return and provide the US return address
4
Pack the item securely in its original packaging and ship using a trackable carrier
5
Once received and inspected, we will notify you of the outcome
We are unable to cover return shipping costs, but we recommend using a trackable shipping method to ensure your return reaches us safely.
US Return Address
Returns are shipped to our US facility
The return address will be provided by our support team once your return request is approved.
Please do not ship items without first receiving the confirmed address from us at support@kazaradiam.com.
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3. Exchanges
  • We accept exchanges for items of equal or different value
  • Exchange requests must be made within 30 days of delivery
  • Subject to stock availability
  • Email support@kazaradiam.com to initiate an exchange before returning your item
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4. Refund Eligibility & Processing
  • Refunds issued once returned item is received and inspected
  • Requests must be initiated within 30 days of delivery
  • Both defective and non-defective items eligible — no restocking fees
  • Approved refunds credited to your original payment method
  • Processing time: within 10 business days of receiving return
  • You will be notified at support@kazaradiam.com once processed
Original shipping charges are non-refundable unless the return is due to our error.
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5. Defective or Damaged Items
If you receive a defective or damaged item, email us immediately at support@kazaradiam.com with clear photos of the issue. We will arrange a full refund or free replacement at no additional cost to you.
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6. Non-Returnable Items
✕ Custom or personalised jewellery (unless defective)
✕ Items worn, altered, or damaged after delivery
✕ Items returned without original packaging or certificates
In some cases a partial refund may be issued for items returned in a condition different from original.
Contact Us
For any return or refund queries, our team is here to help.
@ support@kazaradiam.com
WhatsApp: +(1) (213) 396-4603
◷ Mon–Fri, 9:30–4:30 CST
⊕ kazaradiam.com