Return & Refund Policy
At Kazara Diam, your satisfaction is our priority. We want you to love every piece you receive. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

Policy Summary
Returns Accepted: Yes — defective & non-defective products
Exchanges Accepted: Yes
Product Condition: New only
Return Window: 30 days from delivery date
Return Method: By mail
Return Label: Customer responsibility
Restocking Fee: None
Refund Processing Time: Within 10 business days
Contact: support@kazaradiam.com

Eligibility for Returns

Items must be returned within 30 days of the delivery date.
Items must be in their original condition — unworn, unaltered, and undamaged.
Original packaging and any certificates must be included.
Both defective and non-defective items are eligible for return.
Custom or personalised orders are non-returnable unless defective.

How to Return an Item

Email us at support@kazaradiam.com within 30 days of receiving your order.
Provide your order number and reason for return.
Pack the item securely in its original packaging.
Ship the item to the return address provided by our team.
Return shipping costs are the customer's responsibility.
Once received and inspected, we will notify you by email of the outcome.

Exchanges

We accept exchanges for items of equal or different value.
Exchange requests must be made within 30 days of delivery.
Subject to stock availability.
Email us at support@kazaradiam.com to initiate an exchange before returning your item.

Refund Eligibility

Refunds are issued once the returned item has been received and inspected.
Refund requests must be initiated within 30 days of the delivery date.
Both defective and non-defective items are eligible for a refund.
No restocking fees are charged.

Refund Processing

Approved refunds will be credited to your original payment method.
Refund processing time: within 10 business days of receiving the returned item.
You will be notified at support@kazaradiam.com once your refund has been processed.
No restocking fees are charged.

Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error.
Return shipping costs are the customer's responsibility.

Defective or Damaged Items
If you receive a defective or damaged item, please email us immediately at support@kazaradiam.com with clear photos of the issue. We will arrange a full refund or replacement at no additional cost to you.

Partial Refunds
In some cases a partial refund may be issued:

Items returned in a condition different from how they were received.
Items returned without original packaging or certificates.

Non-Returnable Items

Custom or personalised jewellery unless defective.
Items that have been worn, altered, or damaged after delivery.
Items returned without original packaging or certificates.

Countries Covered
This policy applies to all orders shipped worldwide including United Kingdom, United States, Australia, Canada, Germany, France, India, UAE, and 90+ more countries.

Contact Us
For any return or refund queries:
Email: support@kazaradiam.com
Website: kazaradiam.com