FAQ's

Moissanite is a lab-created gemstone originally discovered in a meteor crater. It is one of the hardest and most brilliant gemstones in the world, rating 9.25 on the Mohs hardness scale. Moissanite has more fire and brilliance than a diamond, making it an exceptional and ethical alternative.

Yes! Moissanite is a real, genuine gemstone with its own unique properties. It is NOT a diamond or a fake — it is a distinct gemstone that is lab-created, conflict-free, and environmentally responsible. All our gemstones are clearly described as Moissanite on every product listing.

All Kazara Diam jewelry is crafted in S925 sterling silver with luxurious 18K gold plating. We offer pieces in yellow gold, white gold, and rose gold finishes. Sterling silver is hypoallergenic, durable, and recyclable.

With proper care, our 18K gold plating is designed to last. To maintain your jewelry's shine, avoid contact with perfumes, lotions, chlorine, and saltwater. Remove jewelry before swimming, showering, or exercising. Store in the provided box when not wearing.

We offer Moissanite in all popular shapes including: Round, Oval, Pear, Cushion, Emerald, Heart, Marquise, Princess, Radiant, and Asscher. Each shape has its own unique beauty and brilliance.

You can find your ring size using our International Ring Size Guide page on our website. We recommend measuring your finger at the end of the day when fingers are slightly larger. If you are between two sizes, always go with the larger size. You can also message us on WhatsApp at +(1) (213) 396-4603 and we will personally help you find the perfect size.

No worries! You can return or exchange your ring within 30 days of delivery. Simply contact us at support@kazaradiam.com with your order number and we will guide you through the exchange process.

Yes! Standard shipping is FREE on every order worldwide with no minimum purchase required. Need it faster? You can choose Express Shipping at checkout for an additional $40, with guaranteed 6-business-day transit after your piece is made. The shipping option and total cost are always shown clearly before you enter payment details.

Yes! KazaraDiam ships worldwide. 🌍 No matter where you are, we'll bring your KazaraDiam piece straight to your door.

📦 Standard Shipping — FREE on every order, worldwide, no minimum
⚡ Express Shipping — available for +$40, guaranteed 6-day transit after your piece is made
⏱️ Delivery Time — your estimated delivery date for the option you choose is shown at checkout before payment

We believe exceptional jewelry should be accessible to everyone, everywhere. Shop now. We'll handle the rest. 💎

We ship from the United States. All orders are handcrafted to order and take 8–9 business days to make, then: Standard Shipping adds standard worldwide transit time (free), or Express Shipping adds a guaranteed 6 business days transit (+$40). Orders are processed within 1–3 business days after payment confirmation, and you will receive a tracking number by email once your order is dispatched.

No! Kazara Diam covers ALL customs duties, import taxes, and tariffs on your behalf. You will NOT be charged any additional fees upon delivery — the shipping option you choose plus your item price at checkout is all you pay.

Once your order is shipped, you will receive a tracking number via email. You can track your order at kazaradiam.com/apps/17TRACK or directly on the carrier's website. Please allow 24–48 hours for tracking to update after dispatch.

If your package is lost in transit, we will send you a brand new replacement order at absolutely no cost to you. Simply contact us at support@kazaradiam.com with your order number and tracking details and we will take care of everything.

We accept returns within 30 days of delivery. Items must be in original, unworn, unaltered condition with original packaging and certificates included. Both defective and non-defective items are eligible for return. Custom or personalised orders are non-returnable unless defective.

Email us at support@kazaradiam.com within 30 days of receiving your order. Provide your order number and reason for return. We will send you the return address and guide you through the process. Return shipping costs are the customer's responsibility.

Once we receive and inspect your returned item, refunds are processed within 10 business days. The refund will be credited to your original payment method. You will be notified at support@kazaradiam.com once processed. There are no restocking fees.

If your item arrives damaged or defective, email us immediately at support@kazaradiam.com with clear photos of the issue. We will arrange a full refund or free replacement at no additional cost to you — whichever you prefer.

Yes! Every Kazara Diam piece comes with a Lifetime Warranty against manufacturing defects. This covers structural defects in the metal setting and stone loss due to manufacturing fault. To make a warranty claim, contact us at support@kazaradiam.com with your order details.

The warranty does not cover normal wear and tear, damage caused by misuse, accidents, or improper care, and modifications made by a third party. We recommend following our jewelry care instructions to keep your pieces looking their best.

We accept all major payment methods including Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and ACH Direct Debit. All transactions are processed securely through Shopify's payment gateway.

Absolutely! All payments are processed securely through Shopify's encrypted payment system. We never store your card details. Our website uses SSL encryption to protect all your personal and payment information.